Return and Refund Policy

Thinker & Bloom

At Thinker & Bloom, we take pride in creating and offering quality handmade products. Every order is carefully prepared and packaged with care.

Please review our Return and Refund Policy before making a purchase.

1. Order Cancellations — 24 Hours

We understand that sometimes plans change.

Customers may request to cancel an order within 24 hours of placing their order, provided the order has not already been dispatched.

To request cancellation, please use the cancellation option in your Shopify customer account, where available, or contact us at support@thinkerandbloom.com.

• Cancellation requests must be submitted within 24 hours of purchase.

• Orders that have already been dispatched cannot be cancelled due to a change of mind.

• Cancellation requests are subject to approval, as orders may already be in preparation.

• Approved cancellations will be refunded to the original payment method.

• After the 24-hour cancellation window, change-of-mind cancellations are generally not accepted.

This policy does not affect your statutory consumer rights.

2. Change-of-Mind Returns

We do not accept returns, exchanges or refunds for change-of-mind purchases after an order has been dispatched.

This applies to all full-price, promotional, sale and clearance items.

Please carefully review product descriptions, measurements, colours and photographs before placing your order.

3. Return Reporting Period — 7 Days

We encourage customers to inspect their orders upon delivery.

If an item arrives damaged, faulty or incorrect, please contact us within 7 days of receiving your order, where possible.

You can submit a return request through your Shopify customer account, where available, or email support@thinkerandbloom.com.

Please provide:

• Your order number or proof of purchase.

• A description of the issue.

• Photographs of the product and packaging, where possible.

All return requests are reviewed individually. Submitting a request does not mean the return is automatically approved.

Important: The 7-day reporting period helps us resolve delivery issues promptly. It does not limit your rights under Australian Consumer Law. You may still be entitled to remedies for faults discovered or reported after this period.

4. Return Conditions and Approval

Where a return is appropriate:

• Submit a return request through your Shopify customer account, where available, or contact our support team.

• Provide proof of purchase where reasonably available.

• Provide photographs or a description of the issue where possible.

• Keep the product and original packaging where practical.

• Do not intentionally damage or alter the item.

• Wait for our return instructions before posting an item back to us.

All return requests are subject to review. Returns will be approved where appropriate under this policy or required by applicable consumer law.

These conditions do not override your statutory consumer rights.

5. Faulty, Damaged or Incorrect Products

If your purchase is faulty, damaged, incorrect or otherwise fails to meet applicable consumer guarantees, we will provide an appropriate remedy under Australian Consumer Law.

Depending on the circumstances, this may include a repair, replacement or refund.

For a major failure, you may be entitled to choose a refund or replacement.

Reasonable return shipping costs will be reimbursed where required by law.

6. Handmade Product Variations

Many Thinker & Bloom products are handmade, meaning each piece may have small variations in stitching, fabric placement, pattern alignment, printing or finishing.

These variations are part of the unique character of handmade products and do not necessarily indicate a defect.

Your consumer rights remain protected if a product does not meet applicable quality or description guarantees.

7. Sale and Clearance Items

All sale and clearance purchases, including Black Friday promotions, are final for change-of-mind purposes once dispatched.

We do not accept change-of-mind returns or exchanges on discounted products.

However, sale and clearance items remain covered by applicable consumer guarantees.

8. Refund Processing

Where a refund is approved or required by law, it will be issued to the original payment method.

We generally aim to process approved refunds within 10 business days.

Additional processing time may be required by your bank or payment provider.

If you have not received your approved refund within 15 business days, please contact support@thinkerandbloom.com.

9. Return Shipping

Please wait for return instructions before sending any items back.

When a return is approved, we will provide the appropriate return address and shipping instructions.

Reasonable return shipping costs for faulty or non-compliant products will be covered where required under Australian Consumer Law.

10. International Orders

International orders may be subject to additional consumer protection requirements, including mandatory cancellation and return rights under applicable overseas laws.

Where such rights apply, they will be respected.

Please contact support@thinkerandbloom.com for assistance with international orders.

11. Contact Us

For order cancellations, return requests, refunds or product concerns:

Thinker & Bloom

Email: support@thinkerandbloom.com

Location: Perth, Western Australia, Australia

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law or other applicable mandatory consumer protection laws.